Shipping Policy
Marcel products are made to order and fulfilled by our print partner. Total delivery time is made up of fulfillment time and shipping transit time.
How delivery time works
Your total estimated delivery time is:
Fulfillment time + shipping time
- Fulfillment: typically 2-7 business days. Most apparel items are produced and ready to ship within this window.
- Shipping: varies by destination. See the estimates below.
The times below are estimates from the day an order ships, not the day it is placed. Carrier delays, customs, weather, and peak seasons can affect delivery times.
Estimated shipping times by region
| Region | Estimated transit time |
|---|---|
| United States | 3-5 business days |
| Canada | 5-10 business days |
| United Kingdom | 5-10 business days |
| Europe (EU) | 5-10 business days |
| EFTA states | 7-14 business days |
| Australia / New Zealand | 10-20 business days |
| Japan | 10-20 business days |
| Brazil | 10-30 business days |
| Rest of world | 10-30 business days |
Transit time begins after fulfillment. Add fulfillment time for the full estimate.
Shipping costs
Shipping is calculated at checkout based on your destination and cart items. A flat rate applies to the first item in each product category, with a smaller additional rate for extra items in that category. The exact total is shown before you pay.
Tracking your order
Once your order ships, a tracking number is generated and a shipping confirmation email is sent to you. You can also track an order from the Track Order page, or under My Orders if you have an account.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are determined by local authorities and are the responsibility of the recipient.
Incorrect addresses and failed delivery
Please double-check your shipping address at checkout. If a package is returned because of an incorrect or incomplete address, you may be responsible for the cost of reshipping.
Lost or delayed packages
If your order is significantly delayed or appears lost in transit, contact us at and we will work with the fulfillment partner and carrier to resolve it.
Questions?
Reach us at for shipping questions.
Marcel is a product of Your Business Name.